Workday extends Sana AI to ITSM after HR, finance
ID: d330669d-04a6-5a0e-a2c6-6a0f2ec643d6
STIX ID: report--d330669d-04a6-5a0e-a2c6-6a0f2ec643d6
Feed Name: CIO Security
This article discusses Sana's new Travel agent and the broader push to unify HR, finance, onboarding, access requests, payroll, travel, and IT support into a single platform to reduce friction and automate approvals; analysts praise potential operational benefits and improved agent context but caution CIOs about the risks of vendor lock-in when linking IT service workflows to systems of record.
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