What actually changes when reliability becomes a board-level problem
ID: f78a55c8-32db-5921-9618-c39e54170270
STIX ID: report--f78a55c8-32db-5921-9618-c39e54170270
Feed Name: CIO Security
**Executive summary:** Boards view reliability through the lens of negligence and fiduciary duty rather than uptime; while technical reliability programs (hardening, chaos engineering, runbooks) are necessary, restoring customer trust after major incidents requires anchoring reliability efforts to people and the human impact of service failures.
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