Organizations often don’t measure the cost of IT inefficiency, but it can be huge

This brief article argues that eliminating IT friction entirely is unrealistic and potentially unsafe, noting that security protocols and compliance introduce necessary “meta work.” Frank Meltke is quoted saying the aim should be to balance protection and efficiency, and an Atera survey (1,000 employees and 500 leaders at US companies >1,000 employees) is referenced, with a suggestion that smaller organizations may experience even greater challenges.