One-third of help-desk tickets stop work, says study
ID: fa31c49a-b833-517c-9d10-4d0ee2cca93b
STIX ID: report--fa31c49a-b833-517c-9d10-4d0ee2cca93b
Feed Name: CIO Security
The Fixify study reports that nearly one-third of help-desk tickets at large organizations are work-stoppers, with Tuesday being the busiest day; Okta was cited in about one in eight tickets and was the most frequently mentioned problematic application among 83 apps observed, while large organizations support an average of 63 applications.
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