Capability vs. Usability

This article advocates balancing cybersecurity tool capability with usability and operational efficiency, urging organizations to assess solutions against real-world skills and journey metrics (detection, triage, response times, visibility, false positives, automation) rather than outcomes alone; it shares lessons from EDR/XDR evolution and incident response practice, and recommends simplifying workflows or adopting outcome-based managed services to improve mean time to detect/triage/respond.