Zappos number 1 priority
ID: acce1561-c3ad-5bf5-9446-07c06a457a7f
STIX ID: report--acce1561-c3ad-5bf5-9446-07c06a457a7f
Feed Name: SensePost Blog
The document summarizes Tony Hsieh’s talk at the Web 2.0 conference, highlighting Zappos’ investments in customer experience (e.g., free shipping and surprise upgrades) and emphasizing that the company’s number one priority is its culture, asserting that getting culture right naturally leads to great customer service.
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