Product Support the Huntress Way | Huntress
ID: 858c8cce-70bf-53e8-88a2-e15f035333c2
STIX ID: report--858c8cce-70bf-53e8-88a2-e15f035333c2
Feed Name: Huntress Blog
**Executive summary:** The Huntress Support team overview highlights operational performance and partner-focused practices, noting over 19,000 closed tickets, a 99% CSAT, a median response time of 21 minutes, and a 71% one-touch resolution rate; it outlines intake channel distribution (email 55%, portal 25%, chat 17%), emphasizes partner feedback and internal review for continuous improvement, and invites partners to provide feedback or try a free trial.
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