Australian Insurer Prosura Confirms Cyber Incident, Takes Online Services Offline Amid Investigation

Prosura detected unauthorized access to parts of its internal systems in early January 2026, temporarily disabled key customer-facing services, and reported that some customers received fraudulent emails tied to the incident. The insurer believes names, contact details, travel and policy information and some claim-related documents (including driver’s licenses) may have been accessed, has engaged external cybersecurity specialists, notified regulators, and is urging customers to avoid responding to suspicious communications.