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CrowdStrike offers a $10 apology gift card to say sorry for outage

ID: fb3f534d-6653-5cb8-a778-a28c41f1d2f6

STIX ID: report--fb3f534d-6653-5cb8-a778-a28c41f1d2f6

Feed Name: TechCrunch Security News

Date Published: 2024-07-24

Date Updated: 2026-04-23

Author: Lorenzo Franceschi-Bicchierai

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TechCrunch reports that after a faulty CrowdStrike update on July 19 caused widespread Windows BSOD outages affecting roughly 8.5 million devices and disrupting airports, hospitals, and businesses, the company emailed partners $10 Uber Eats gift cards—many of which were later canceled by Uber due to flagged high usage. CrowdStrike confirmed the gesture, attributed the incident to a validation bug that let problematic content pass, and issued leadership apologies while continuing to publish remediation updates.

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