Intezer’s SOC Burnout Index

This piece presents Intezer’s SOC Burnout Index—a metric to quantify SOC analyst burnout risk by defining a sustainable triage threshold, measuring actual triage hours before/after automation, computing excess load, and calculating a percentage index—illustrated with a team example (960-hour threshold vs. 1844 hours pre-automation and 397 post-automation) that reduces the index from 92.1% to 0%. It positions the index as a tool for demonstrating automation ROI, communicating impacts to leadership, improving analyst retention, and showcasing deescalated high-severity alerts within ROI reports.