The SOC Magnificent Quadrant: A Framework for Measuring SOC Performance

This report introduces a four-quadrant framework for evaluating SOC performance along accuracy and escalation rate, explaining desirable and risky states for outsourced, internal, and AI-driven SOC models and recommending continuous improvement toward Quadrant 2 (high accuracy, low escalation). It then positions Intezer’s Autonomous SOC in Quadrant 2, citing 2024 metrics (e.g., 97.68% accuracy for non-actionable alerts, 3.81% escalation rate, average 2m21s processing) across 5.4M alerts and 500+ environments, supported by manual reviews, random sampling, and user feedback.