AI SOC: The Future of Alert Triage and Incident Response

This document introduces the concept of an AI Security Operations Center (AI SOC), explaining how AI augments SOC workflows by automating alert triage, investigation, escalation, and response to reduce alert fatigue and improve accuracy and speed. It positions AI SOCs between detection and incident response layers, highlights key evaluation criteria—escalation rate, accuracy (true/false positives), and average investigation time—and presents Intezer’s 2024 benchmarks (3.81% escalation rate, 97.7% FP accuracy, 93.45% TP accuracy, and 2m21s average investigation time), emphasizing AI’s role in scaling operations and enabling analysts to focus on high-value tasks.