3 Critical Metrics for Evaluating AI SOC Solutions

This blog outlines three key metrics for assessing AI SOC solutions—escalation rate, accuracy (true/false positive), and average investigation time—and presents Intezer’s 2024 benchmarks: **3.81%** escalation rate, **97.7%** FP accuracy, **93.45%** TP accuracy, and an average investigation time of **2 minutes 21 seconds** (median **15 seconds**), arguing that autonomous alert triage is now practical. It positions AI SOCs as essential for reducing alert fatigue and speeding response, and promotes Intezer’s offering with a call to request a demo.