Sears Exposed AI Chatbot Phone Calls and Text Chats to Anyone on the Web
ID: 818b8659-93d0-5861-b10f-cd5b3cb84e8d
STIX ID: report--818b8659-93d0-5861-b10f-cd5b3cb84e8d
Feed Name: WIRED Security
Threat Score
Security researcher Jeremiah Fowler discovered three publicly accessible Sears Home Services databases containing approximately 3.7 million chat logs and 1.4 million audio files and transcripts from 2024–2025. The exposed records included sensitive personal information such as customer names, phone numbers, home addresses, appliance and repair details, and bilingual chat content; Transformco secured the databases after disclosure, and it remains unknown whether the data was accessed by others.
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