Who Reads Your 2 a.m. Alert?

The report recounts a June 2025 social-engineering incident where an attacker posed as Qantas IT support to a third-party contact-centre agent, gained access to a CRM data extraction tool, and resulted in an estimated 5.67 million customer records being compromised; the Australian privacy regulator noted Qantas’s prompt containment after alerts were discovered. The text places that breach alongside Microsoft analysis of AI-enabled device-code phishing and research into rapid ransomware timelines to argue that out-of-hours alerts are frequently missed or acted on too late. It positions Morpheus, an agentic SOC automation platform, as a solution that investigates alerts 24/7, grades findings (Confirmed/Inferred/Gap), drafts containment actions, and can run in configurable autonomy modes to reduce noisy wake-ups and speed response, and it includes a webinar invitation.