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Part 1: Can Just Anyone Access Your ServiceNow Articles?

ID: b493cbf0-a27c-5e0e-9f28-1c1b6feb9615

STIX ID: report--b493cbf0-a27c-5e0e-9f28-1c1b6feb9615

Feed Name: Security Boulevard

Threat Score
70/100

Date Published: 2024-09-17

Date Updated: 2026-04-22

Author: Dan Meged

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Adaptive Shield's research shows that misconfigured ServiceNow knowledge bases and widgets can allow unauthenticated access to articles—frequently containing passwords, internal links, and personal data—via common URL patterns; the report explains ServiceNow's article/page/widget model, demonstrates how exposures were discovered, and urges organizations to apply privacy settings and SSPM tools to remediate the widespread misconfiguration risk.

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