AI Agents Are Booking Travel: How Businesses Can Enable Revenue & Minimize Risk

The report outlines how AI agents are reshaping travel booking and creating a dual security challenge: enabling legitimate agent-driven customer activity while blocking malicious automation. It highlights key threats—agent takeover/account fraud, inventory hoarding and price manipulation via scraping, and loyalty program abuse—arguing for real-time, intent-based trust management to distinguish legitimate agents from hostile bots. Case examples (Dohop and Rail Europe) and vendor capabilities (DataDome) illustrate the business impact and recommended defenses.